Privacy Policy

At WellSelf, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information when you use our website or services.

1. Who We Are

WellSelf is a massage therapy and women’s health service based in Wigan, UK.

If you have any questions about this policy or your data, you can contact us at:

📧 Email: Barbi@wellself.co.uk

2. What Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Appointment and booking details

  • Health information relevant to your treatment (if provided)

  • Any information you submit via contact forms

3. How We Use Your Information

We use your information to:

  • Manage bookings and appointments

  • Provide personalised treatments and care

  • Respond to enquiries

  • Send appointment confirmations and reminders

  • Improve our services and website

  • Comply with legal and professional obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you provide your information voluntarily

  • Contract – to deliver booked services

  • Legitimate interest – to improve services and communication

  • Legal obligation – where required by law

5. Health Information

Some treatments may require you to share health-related information.

This information is:

  • Collected only when necessary

  • Used solely to ensure safe and effective treatment

  • Kept strictly confidential

6. How We Store Your Data

Your data is stored securely using trusted platforms (such as Squarespace and booking systems).

We take reasonable steps to protect your information from:

  • Unauthorised access

  • Loss or misuse

7. Sharing Your Data

We do not sell or share your personal data with third parties, except:

  • When required to deliver services (e.g. booking systems)

  • When required by law

8. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support booking functionality

You can manage or disable cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

10. Data Retention

We only keep your data for as long as necessary to:

  • Provide services

  • Meet legal or professional requirements

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

12. Contact

If you have any questions about this policy or your data, please contact:

📧 Barbi@wellself.co.uk